Adoption
Where AI is actually being used
Enterprise adoption reached 66% this quarter, up from 58%. The average hides the story: leasing teams are compounding, while maintenance adoption is falling in three regions.
Adoption by Region
Weekly active associatesSoutheast
84%
+11 pts · Leading
Southwest
78%
+9 pts · Leading
Mid-Atlantic
71%
+7 pts · Steady
West
64%
+4 pts · Steady
Northeast
52%
+1 pt · Lagging
Midwest
47%
-2 pts · Lagging
Mountain West
41%
-3 pts · Lagging
Adoption by Function
Leasing
83%
Fastest adopters enterprise-wide
Shared Services
79%
Driven by AP automation
Resident Experience
66%
Steady weekly growth
Corporate Functions
61%
Uneven by department
Investment Management
48%
Small, specialized cohort
Maintenance
34%
Enablement gap in three regions
Change Readiness
Executive sponsorship
Strong
Every active pilot carries a named sponsor accountable for outcomes.
Operational capacity
Constrained
Three regions are absorbing concurrent operational change programs.
Enablement coverage
Uneven
Champion coverage ranges from 31% to 94% of properties by region.